joynal 9 Privacy
Policy

1 Information We Collect

joynal 9 collects personal information from users at various stages of the account lifecycle — from the moment of registration through ongoing use of the platform. The categories of personal data we collect, and the context in which each category is gathered, are described in the table below.

In addition to data you provide directly, joynal 9 may receive information about you from third-party sources such as payment processors, identity verification service providers, and fraud prevention databases. This supplementary data is used solely to verify the accuracy of the information you have provided and to fulfil our compliance obligations.

You are not required to provide all requested information, but failure to provide certain data — particularly identity and age verification documents — may prevent us from activating your account or processing withdrawals in line with our KYC obligations.

2 How We Use Your Data

joynal 9 uses the personal data we collect for clearly defined, lawful purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally collected. The primary purposes for which joynal 9 processes your personal data are listed below:

• Account Management: Creating, maintaining, and administering your joynal 9 account, including processing your registration, updating your profile, and managing your account security settings.
• Transaction Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All financial data is processed in Bangladeshi Taka (৳ BDT).
• Identity Verification and KYC Compliance: Verifying your identity and age to ensure compliance with our 18+ policy, anti-money laundering (AML) obligations, and responsible gaming commitments.
• Customer Support: Responding to enquiries, resolving disputes, investigating complaints, and providing technical assistance through our support team available around the clock in Bangladesh Standard Time (BST, UTC+6).
• Platform Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, abuse of bonus systems, money laundering, and unauthorised access to accounts.
• Responsible Gaming Monitoring: Monitoring usage patterns to identify signs of problem gambling behaviour, enforcing self-exclusion requests, and operating deposit limit and session timer features.
• Platform Improvement and Analytics: Analysing aggregated usage data to improve game selection, page performance, user experience, and promotional effectiveness.
• Marketing Communications (with consent): Sending promotional offers, bonus notifications, and joynal 9 updates to users who have explicitly opted in to receive such communications. You may withdraw marketing consent at any time via your account settings.
• Legal and Regulatory Compliance: Fulfilling our obligations under applicable Bangladeshi law, responding to lawful requests from regulatory authorities or law enforcement, and maintaining records as required by applicable regulations.

3 Legal Basis for Processing

joynal 9 processes your personal data in accordance with recognised legal bases. For each category of processing activity, we rely on one or more of the following grounds:

Where joynal 9 relies on legitimate interests as the legal basis for processing, we have carefully balanced those interests against your rights and freedoms as a data subject. We will not process your data on the basis of legitimate interests where your interests or fundamental rights override ours. You may object to processing carried out on a legitimate interests basis by contacting us at [email protected].

4 Data Sharing & Disclosure

joynal 9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected categories of recipients only where it is necessary and proportionate to do so:

• Payment Processors: Your financial data is shared with our payment processing partners — including mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and card networks such as Visa and Mastercard — solely to process your deposit and withdrawal transactions. These partners operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity Verification Providers: Third-party KYC and identity verification services may receive copies of your identity documents and personal details to carry out age and identity checks on our behalf. These providers are contractually prohibited from using your data for any purpose other than verification.
• Game Software Providers: Certain technical data (such as session tokens and game outcome records) may be shared with our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of game delivery, RNG certification, and dispute resolution. These providers do not receive your full identity or financial data.
• Fraud Prevention and Security Services: Aggregated or pseudonymised data may be shared with fraud prevention databases and cybersecurity partners to identify and prevent fraudulent activity across the platform.
• Legal and Regulatory Authorities: joynal 9 will disclose personal data to law enforcement agencies, courts, or regulatory authorities in Bangladesh when required to do so by applicable law, court order, or lawful regulatory request. We will not disclose more data than is strictly required to comply with such requests.
• Professional Advisers: Our legal counsel, auditors, and compliance consultants may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

5 Cookies & Tracking Technologies

joynal 9 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, analyse usage patterns, and deliver a personalised gaming experience. A cookie is a small text file placed on your device by our web server. Cookies do not contain executable code and cannot access other files on your device.

The following categories of cookies are used on the joynal 9 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and enable secure transactions. These cookies cannot be disabled without affecting your ability to use the platform.
• Analytical and Performance Cookies: These cookies collect anonymised information about how users interact with joynal 9 — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used exclusively to improve platform performance and user experience.
• Functional Cookies: These cookies enable the platform to remember choices you have made — such as your preferred language setting, game lobby layout, or notification preferences — to provide a more personalised experience on subsequent visits.
• Responsible Gaming Cookies: These cookies store your active deposit limits, session time alerts, and cool-off preferences so that these settings persist across devices and sessions. Disabling these cookies may impair your responsible gaming tool settings.
• Marketing and Targeting Cookies (Consent Required): Where you have explicitly consented, these cookies allow joynal 9 to show you relevant promotional content based on your usage patterns. Marketing cookies are only activated after you have opted in via our cookie preference centre.

joynal 9 does not use cookies to collect sensitive personal data such as financial details or identity document information. All cookie data is processed in accordance with the purposes described in this Privacy Policy and is retained only for as long as necessary to fulfil those purposes.

6 Data Retention

joynal 9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements. The following retention periods apply as a general guide:

At the end of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

Where you request deletion of your account, joynal 9 will action the deletion of your profile and accessible data within 30 days, subject to any legal or regulatory holds that require us to retain certain records for a longer period. In such cases, we will inform you of the specific data categories we are required to retain and the legal basis for doing so.

7 Your Privacy Rights

As a user of joynal 9 based in Bangladesh, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting our data team at [email protected]:

joynal 9 will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.

There is no charge for exercising your privacy rights unless a request is manifestly unfounded, repetitive, or excessive. In such cases, joynal 9 may charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.

8 Data Security

joynal 9 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, alteration, or disclosure.

Our primary security controls include the following:

• Transport Layer Encryption: All data transmitted between your browser or mobile device and joynal 9 servers is protected by TLS 1.3 / 256-bit SSL encryption, ensuring that data in transit cannot be intercepted or read by third parties.
• At-Rest Encryption: Personal and financial data stored in joynal 9 databases is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only and is logged for audit purposes.
• Access Controls: joynal 9 applies the principle of least privilege — staff members are granted access only to the data they need to perform their specific job function. Administrative access to sensitive data requires multi-factor authentication.
• Payment Tokenisation: Card payment details processed via Visa and Mastercard are tokenised at the point of entry. Full card numbers are never stored on joynal 9 servers.
• Penetration Testing and Vulnerability Scanning: The joynal 9 platform undergoes regular security assessments, including penetration testing and automated vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: joynal 9 maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify affected users promptly and take all necessary steps to contain the breach and mitigate its impact.

9 Third-Party Services

The joynal 9 platform integrates with a number of third-party services to deliver its full range of features. While joynal 9 carefully vets all third-party partners and requires them to maintain appropriate data protection standards, please be aware that these parties operate under their own privacy policies in addition to their contractual obligations to joynal 9.

The key categories of third-party integrations on joynal 9 are as follows:

• Game Providers: Software platforms operated by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver games within the joynal 9 interface. These providers may receive technical session data necessary for game delivery and RNG certification. They do not receive your full identity or payment data.
• Mobile Financial Services: Integrations with bKash, Nagad, Rocket, and Upay enable seamless local payment processing for Bangladeshi players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other districts. Transaction data is shared with these providers solely for payment processing purposes.
• Banking Partners: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank integrations facilitate bank transfer deposits and withdrawals. Your bank account details are shared with the relevant institution only to process the specific transaction you have requested.
• Analytics Services: joynal 9 uses privacy-respecting analytics tools to monitor platform performance. Where third-party analytics vendors are used, data is pseudonymised and aggregated before transmission. Individual user profiles are not shared with analytics vendors.
• Identity Verification Platforms: Third-party KYC providers process copies of your identity documents to verify your name, age, and address. These providers are certified to handle sensitive identity data and are contractually bound to delete documents after verification is complete.

joynal 9 does not control the privacy practices of third-party providers beyond our contractual agreements with them. We encourage you to review the privacy policies of the payment and banking services you use alongside joynal 9 to understand how those providers handle your data independently.

10 Policy Updates & Contact

joynal 9 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will update the "Effective Date" at the top of this document and, where the change is significant, notify registered users via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how joynal 9 collects, uses, and protects your personal data. Your continued use of the joynal 9 platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes described therein. If you do not agree with any updates to this Policy, please discontinue use of the platform and contact our support team to request account closure.

This Privacy Policy is written in English and is governed by the laws of Bangladesh. Any dispute arising from this Policy or our data practices will be subject to the jurisdiction of competent courts in Bangladesh. joynal 9's data practices are designed to align with internationally recognised privacy principles including data minimisation, purpose limitation, storage limitation, accuracy, integrity, and confidentiality.

This Privacy Policy was last reviewed and updated on 1 January 2026. Previous versions of this Policy are available upon request by contacting [email protected].